Return

How can I return my order?
It can of course happen that you are not completely satisfied with your order. Fortunately, you always have the option to return your order within 14 days of receipt.

To do this, take the following steps:

1. Register a return
Log in to your account page. Then go to "My orders" and click on the product you want to return. Here you will find the link to return your product.
2. Pack the product
Return the product in the original packaging. Make sure to seal the box tightly with tape.
3. Send package
Return the package via your choice of parcel service or post office. Costs are for your own expenses. If the return concerns a defect or service and is handled within within 14 days of receipt, the return costs will be refunded by us.
You can use the return label that we have sent you (after registering your return), or use the following address:

Zenza Home
Hollandweg 6
1432 DD Aalsmeer

4. Purchase amount back
We do our best to process your shipment within 14 days of receipt!

Important: Keep the proof of shipment of the return shipment. If the return package is lost, this is not our responsibility. If you have any questions, we are happy to help you! Contact us via our contact page or send an email to web@zenzahome.com.

If I return something, what about the shipping costs?
Good question!

• If you return the entire order: you will receive the total purchase amount including the shipping costs paid to us. Please note: are you returning an order from outside the EU? Then we will not reimburse the shipping costs paid to us.
• If you return part of the order: the shipping costs paid when buying are for your own account.
• If a product is delivered faulty or defective: you will receive the total purchase amount including the shipping costs paid to us.

Order outside the EU
If an order is sent to a country outside the EU, import duties may have to be paid to customs. Zenza has no influence on the import duties. For any questions about this, we advise you to consult the customs authorities of the destination country.

Returning furniture
Furniture that is shipped on a pallet must also be picked up on a pallet.
Therefore, keep in mind that € 50 will be charged for returning a piece of furniture.

I haven't received my money yet. Did my return arrive?
Indeed it may take a while. A return package arrives at our distribution center, and then they process this in their administration. We will then receive a message that your return has been processed and that we can initiate a refund.

Within 2 weeks after receipt of your package you will receive a confirmation from us that your return has been processed and a refund has been initiated!

Is it possible that I exchange my items instead of receiving money back?
Unfortunately, we do not offer that option. If you wish to receive a new item, return your unwanted item for a refund and place a new order on www.zenzahome.com

Can I return sale items?
Have you bought sale items through the webshop? Good news: you always have the option to return your items within 14 days of receipt, whether it was bought in the sale or not.