Customer service

You need to pay for the return costs yourself. If the return concerns a defect or service issue and is handled within the viewing period, we will cover the return costs.
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Log in to your account to check the status.
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If you are located in the Netherlands, Belgium, Luxembourg, Germany, or France and your order exceeds €100, shipping is free! If the order is less than €100 or if you are in another country, just start shopping and you will see the exact costs in your cart.
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You can do this in your account!
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We are happy to help you. Read here the answers to frequently asked questions about our lamps